Frequently Asked Questions


Where can I find the terms and conditions of a season subscription?

Season Subscriptions, additional subscription tickets, and all other tickets purchased under any subscription are subject to the Broadway Across America Standard Season Subscription Terms and Conditions posted on our website at By purchasing a Season Subscription, you agree to such Terms and Conditions. We do not support the reselling of these tickets above face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of these Season Subscription Terms and Conditions and Account Holders who violate this rule may be subject to revocation of their purchasing status and seats. 

I cannot attend one of my performances due to a conflict. How do I exchange my tickets?

This is one of the best benefits of becoming a KeyBank Broadway at the Paramount Season Subscriber! If you are unable to attend your scheduled performance, subscribers may exchange their tickets for another performance of the same production.


Due to the popularity of some shows, ticket exchanges may not be available, or may only be available for a limited window of time.


Exchanges and refunds are unavailable for Group ticket purchases.


There are many ways subscribers can exchange their subscription tickets:


1. Login to the Subscriber’s online account here.

Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account number or e-mail address & password.


2. Call the KeyBank Broadway at the Paramount Subscriber Hotline at 888.451.4042 on M-F 8am-4pm PST.


3. By mail at KeyBank Broadway at the Paramount, 911 Pine Street, Suite 604, Seattle, WA 98101.

Online exchanges are free; however subscribers incur a $3.00 ticket exchange fee for all phone exchanges. When exchanging from a lower to a higher priced performance the price difference will be collected when processing the exchange.


4. In person at the Paramount Theatre Box Office.


Due to the popularity of some shows, ticket exchanges may not be available, or may only be available for a limited window of time.


We recommend you make exchanges in advance. If a show is sold out we may not be able to accommodate your exchange needs. Exchanges will be made from the best available seating. Comparable seating cannot be guaranteed. Tickets must be exchanged no later than 48 hours in advance of the date of your scheduled performance and by Thursday at 3:00pm for Saturday and Sunday performances- no exceptions. The difference in price must be paid if exchanging into a higher-priced performance or seat location. The difference in price for downgrades will not be refunded. Exchanged tickets will be mailed if processed 2 weeks prior to the new performance. Otherwise, exchanges will be held at will call at The Paramount’s box office and can be picked up one hour prior to curtain. Some shows will have VIP Seating in non-subscriber performance weeks. VIP seats are higher-priced than those in the subscription week. If you are looking to exchange out of the subscription week please note it will be your responsibility to pay the price increase per ticket. Subscriber pricing is only honored in the subscriber performance week.

When will I receive my Season Tickets?

Season tickets will be mailed to the address listed on your account four to six weeks prior to the first engagement.

How do I change my address, phone number or e-mail address?

We want to make sure you continue to receive important information on a timely basis. In order to ensure the security of your account all changes must be submitted in writing. There are a few easy ways to make changes to your phone, address, or e-mail:


1. Login to the Subscriber’s online account at here. Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account ID/e-mail address and password.


2. E-mail at


3. Mail your updated information along with your account number to Broadway Across America, Attention:  Customer Service 729 7th Avenue, Floor 7, New York, NY 10019.

I don’t know my password. What do I do?

Go to “Subscriptions” then “Manage My Tickets.” Click on “Forgot Your Password,” enter your Account Number or E-mail address associated with your account and a temporary password will be emailed to you.  Click on the link provided in the email and enter your new password.  If you do not have an Account ID or password, or do not know the email address registered to your account, please contact customer service hotline at 888.451.4042.

I need to change my password. How do I do it?

If you know your password, but need to change it enter your Account ID or email address and current password to log in. Once you are logged in, there will be a small box on the left of the screen with the account holder’s name and Account ID.  Directly underneath of the Account ID, click on “edit my profile”. Under “Manage Your Settings” click on “Change My Password” to update your password."

Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?

For security purposes, the only people who may access information or order additional tickets tied to a subscription account are the names listed on the account. We are happy to provide additional tickets to any Broadway at the Paramount show for your family and friends, but the request must come from the account holder(s). All tickets ordered will be mailed to the address on the account, and a limit of 8 additional tickets per show per subscriber account will be strictly enforced. If you are bringing a large group please contact our Group Sales Department at 888.214.6856.

Can I purchase additional tickets?

Additional subscription tickets may be purchased by logging into your online account here. Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account ID/e-mail address and password. Or call the Seattle Subscriber Hotline at 888.451.4042 on Monday-Friday between 8AM-4PM PST.


Absolutely you can print at home and there is no fee! Follow these simple steps to print tickets at home:


1.  Select “Manage My Tickets” under the “Subscriptions” tab here.


2. Login using your account number or e-mail address & password.


3. Select “Manage My Tickets” under “Ticket Options”, or simply choose “Manage This Event”

next to your upcoming event if listed below.


4. Select your EVENT from the calendar view to see the ticket details for that event.


5. Use the dropdown to select the “Print tickets” action.


6. Select the SEAT LOCATION(S) that you wish to print, then click “Continue” at the top of the calendar.


7. Review information and select “Continue to Print”

*if you already have your tickets and are reprinting them please be sure to check the REPRINT box.


8. Continue through the prompts to download a file with your ticket.


9. Once you have agreed to the Terms & Conditions, select “Submit” and open the downloaded file to print your tickets.

I would like to upgrade my Season package seating. What do I need to do?

Upgrading your seats to individual shows is easy! Much like standard exchanges, we recommend you upgrade in advance as availability is not guaranteed. There are many ways Subscribers can upgrade their subscription tickets:


1. Login to the Subscriber’s online account here

Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account number or e-mail address & password. 


2. Call the KeyBank Broadway at the Paramount Subscriber Hotline at 888.451.4042.


3. In person at the The Paramount Theatre Box Office.


4. By mail at Broadway Across America, Attention:  Customer Service 729 7th Avenue, Floor 7, New York, NY 10019. Please include your phone number in case we need to contact you.


The price difference between the lower and higher price level will be collected upon processing the upgrade.


In order to upgrade your entire Season package please complete the “Change Request/Account Upgrade” section of your renewal invoice. Upgrade requests may also be entered upon renewing online or by submitting your request prior to the renewal deadline by phone, mail or by fax. All requests must be made in writing. Requests are reviewed and processed on a date-received basis following the renewal deadline.

I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?

Splitting season accounts can be done if the current account holder makes this request in writing to our office prior to the renewal deadline. In order to split your accounts please complete the “Adding/Splitting Seats” section of your renewal invoice. Please include each Subscriber’s mailing address, e-mail address, and telephone number. Payment must be received in full. Once new accounts have been created only the new account holder can access his/her account. 

I can no longer attend the series, and would like to give my account to a friend. Is that possible?

Yes, you can give your seats to a friend. You just need to send us a letter that includes your friend's complete information and send that along with the payment during the renewal process, before the renewal deadline passes. This letter must be signed by the original Season Subscriber.

I am unable to attend this year, but would like to retain my seats for the following year. What can I do?

Unfortunately we are unable to hold your seats without payment in full. If accounts are not renewed by the deadline, seats will be released. If you allow your subscription to lapse and choose to return in a later season, you will be seated with the best available locations at that time.

I have already seen one [or more] of the shows in my season package. What are my options if I don't want to see it again?

We do apologize if there is a show in your season that you have already seen. Although we are unable to offer you a refund on those tickets, we may be able to help through our Swap-a-Show program. Please contact our Subscriber Hotline at 888.451.4042 for further information. Please note: some shows in your season package may not participate in our Swap-a-Show program.

I have two residences and will not be in town for the beginning or end of the season, what are my options?

We want you to enjoy a full season of Broadway. There are nearly 40 Broadway Across America markets nationwide. Please call the Subscriber Hotline at 888.451.4042 to see if your second home is a Broadway Across America city or if there is a qualifying market nearby.

If I change my mind, can I cancel the season subscription and receive a refund?

Although we don’t want to see you go, subscriptions may be cancelled and refunded in full so long as the requested is received prior to subscription packets & tickets being mailed. If you have already received your tickets each subscription is subject to a $35 per subscription cancellation fee.  Tickets must accompany the refund request. Subscription cancellations and refunds are not available following the run of the first subscription show. Cancellation requests must be made in writing and sent to: Broadway Across America, Attention: Customer Service 729 7th Avenue, Floor 7, New York, NY 10019.

Are there any restaurants that have discounts or pre/post-show specials in the area?

Please visit our Subscriber Restaurant Benefits page here

Is parking included with Season Options?

Since not every Subscriber chooses to add Season Options (Beauty and the Beast, Mamma Mia! and Wicked) to their package, we are not able to provide parking for those shows with the Seventh and Pike Garage due to the fluctuating number of subscribers at these performances.

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What hours does the KeyBank Broadway at the Paramount Administrative Office observe?

Monday - Friday, 8am – 4pm

Summer Hours (Memorial Day – Labor Day):

Monday - Thursday, 8am - 4pm

Friday, 8am – 3pm

How can I view a seating chart for the The Paramount Theatre?

To view a seating chart for The Paramount Theatre you can click here.

What happens if my tickets are lost or stolen?

Not a problem, if you have purchased from an authorized ticket source, through Seattle Theatre Group or Broadway Across America, we have a record of your sales transaction and can accommodate you. Please return to your point of purchase as soon as you discover you have misplaced your ticket(s). We will confirm your seating and issue a “Location Pass”, which you will pick up at the Will Call window one hour before your performance. For security purposes Location Passes will not be mailed. Identification and payment verification will be needed when you pick up the tickets. If tickets were purchased through an unauthorized ticket reseller, we cannot guarantee replacement.


If you are at the theater at the performance, go to the box office and they will be able to assist you.  

What is the performance runtime?

The performance runtimes vary for each show.  To find out the runtime for each show click here and select the show or go to Shows tab at top and select the show.  

At what age can children attend shows?

A ticket must be purchased for every person attending the show, regardless of age. Parents should use discretion when deciding what shows may be appropriate for their children.

Is there accessible seating or hearing assistance available? How do I know which performances offer ASL interpretation or other special services?

Accessible seating, assistive listening amplification system, and American Sign Language interpretation are available. For more information please call by phone at 888.451.4042, by TTY at 212.307.2166 or email

Due to an emergency, I missed my scheduled performance. What are my options?

We understand that emergencies happen. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact Broadway at the Paramount at 888.451.4042 and ask to speak to a representative within 48 hours of your missed performance. During the weekend, you can visit the box office at the Paramount Theatre. Please keep in mind that you can only be relocated into another performance as long as the show is in town, at the discretion of the show. Accommodations can only be made for the same performance, based on availability. No refunds will be offered for missed performances.  Please note: some shows may not offer reseating options.

How do I purchase tickets to Broadway Across America shows in other cities?

Broadway Across America makes ordering tickets for family, friends and colleagues in a different city easy. For a list of cities within the Broadway Across America network visit or call our Subscription Hotline at 888.451.4042 (M-F 8am-4pm).  

Where do I go to get general information such as directions to the theatre, box office hours, and other services offered by KeyBank Broadway at the Paramount?

Click here or you can go to the Theatre tab and select the venue at the top of the page.  

Where do I go to find out what other shows are playing at KeyBank Broadway at the Paramount?

Check out all of our Broadway shows here or you can go to the Shows tab.  

What is the appropriate dress for attending a KeyBank Broadway at the Paramount performance?

There is no specific dress code. Some events such as opening nights will draw a dressier crowd. Most people enjoy dressing up to go to the theatre, but you will see people wearing everything from casual for a concert or movie to Sunday best or formal wear for theatrical performances.

What is the eClub?

The eCLUB is our free program that gets you access to advance offers for local Broadway shows BEFORE they go on sale to the public, priority offers and discounts to other live entertainment events in your area  and monthly eNewsletter and special offers from Broadway in New York City. Click here to sign up and create an account.

How do I get on your mailing list?

The best way to get on our mailing list is to join our eCLUB.  It’s free to join and you get access to offers to local Broadway shows before they go on sale to the public.  We will also let you know when season tickets become available.  

What do I do if a performance is cancelled? What is the policy with regards to inclement weather?

We rarely cancel performances due to weather. In cases of inclement weather, we strongly recommend that patrons use public transportation where possible, travel safely and allow plenty of time to arrive at the theatre on time. During inclement weather, updates will also be posted on KeyBank Broadway at the Paramount facebook page and on the KeyBank Broadway at the Paramount homepage

Why should I buy from the official and authorized ticket sources? What are the official and authorized selling locations for KeyBank Broadway at the Paramount?

KeyBank Broadway at the Paramount strongly urges all of our patrons to purchase their tickets through an authorized ticket source, which include Seattle Theatre Group or Broadway Across America. We do not recommend that patrons purchase tickets through unauthorized outlets, online resellers or other ticket sales operations.

Can I purchase tickets in person? Are there walk-up sales on the night of the show?

You sure can!  Tickets are available to purchase in person the Paramount Theatre at 911 Pine Street. Tickets can also be purchase night of show as long as there are still tickets available. 

When will tickets go on sale to the general public for a specific show?

Tickets go on sale to the public 3-4 months before the show is in town.  To have access to tickets prior to the public on sale, join our eCLUB here.  

I had an issue at a recent performance that I would like to speak to someone about. How can I contact a customer service representative?

You can also call us at 888.451.4042 on Monday through Friday 8am-4pm. You can reach us by e-mail at If you prefer to send written communication, please send to Broadway Across America, Attn: Customer Service, 729 7th Avenue, Floor 7, New York, NY 10019.

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I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?

Parties of 10, 20 or more are able to purchase tickets online or by contacting our Group Sales Department: 888.214.6856. Group minimums often vary per show.

How many people constitute a group?

Group minimums vary by performance, but generally groups are of 10 or more. See show pages for specific group minimums.

Are there discounts available for groups?

Groups enjoy a 10-20% discount on tickets, as well as reduced service fees to certain performances.

When I look up tickets online, why do I have to pay $12-$20 in fees?

  You don’t! One of the great benefits of group sales is that you don’t have to pay the normal online ticketing fees you would if you purchased elsewhere. While there is still a small facility & groups fee per ticket, you’ll add to your overall savings by booking a group!

Are there Student or Senior rates available to the show?

Many performances do offer special rate to student and senior groups. Please contact your Group Sales Coordinator to discuss the options available to your group.

Are there comps available for the show?

Some shows offer complimentary tickets to large groups of 40 or more. Please contact your Group Sales Coordinator for more details.

When can I book my seats?

Groups can book their seats well in advance of the general public. Group sales generally start in late spring, but you can call and have your name placed on our priority list starting the day of our season announcement!

Are the shows appropriate for children?

Each of our productions is unique and the age recommendations vary by production. Please see the individual show pages for recommendations or contact your Group Sales Coordinator to discuss the show content. Please also check for the run time of the show when considering bringing children to a performance.

Can we get tickets to other cities through you?

While Broadway Across America has many cities in its network, we are only able to help you with seats in Seattle. However, we’ll be happy to put you in touch with our colleagues in other cities so you may book your group tickets. You’ll be sure to get the same great service from our colleagues as you have from us! For a list of cities in our network, please visit

Do we need to pay for our tickets right away or can we be invoiced?

Group clients may reserve their tickets in advance and will be invoiced for their seats to allow you time to collect funds from your group members. Your Group Sales Coordinator can give you more details on the payment options upon reservation.

Where should we sit?

Main floor seats are sought after, and if you want to be close to the action, those are the way to go. There is no elevator in the Paramount Theatre, so if stairs pose a problem for any of your guests, we recommend the main floor.

Mezzanine seating is on an incline or a “rake”, which means that you have more visibility over the guest in front of you. There are three tiers to the mezzanine that all offer a full view of the stage, as well as the historic Paramount ceiling. If your group would like more affordable seats or would like to take in the whole theatre, we recommend the mezzanines.

Please see The Paramount Seating Chart for further detail.

How many seats should I reserve? Can I make changes to my order?

We recommend adding a few additional seats to your order. Extra seats can always be released before payment is due, and you may have more people interested in joining your group leading up to the performance. We can also add seats to your order after you’ve made your initial purchase, depending on availability.

What's “Early Bird” and how does that work?

Early Bird pricing, if available, has a steeper group discount and affects your payment date. Early Bird payments are due 8 weeks prior to the show. Should you require more seats after the Early Bird deadline has passed, we may be able to honor the same rate for any added seats to your order, depending on the performance.

How and when should I collect money from my group?

We recommend gathering your group’s payments a week prior to our payment due date so you have time to process and consolidate the funds. There are many different applications and options that your friends and family can use to pay you; Venmo and Squarecash do not have any service fees and transfer money almost instantaneously. PayPal is also an option, but it can take a few business days to transfer money to a bank account.

How long is the show?

Run times vary per performance. Generally, shows run about 2hr and 30min including a 15-minute intermission. Please see the individual show page for exact run times.

How will we receive our tickets?

We FedEx them to you! It’s a part of an agreement we have with The Paramount Theatre. This means that your group won’t have to worry about the Will Call queue and you have time to distribute your tickets in advance. After your payment is processed, tickets will take 5-7 mailing days to arrive, or 7-10 days if they are shipping to Canada.

What time does the theatre open prior to the show?

The Paramount lobby opens one hour prior to curtain. You are more than welcome to purchase show merchandise, utilize the restrooms, or relax with a beverage and snack all within the lobby. The house opens 30 minutes prior to curtain, which is when you are welcome to take your seat inside the theatre.

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Contact Us

If your question has not been answered, please contact Broadway at The Paramount Customer Service so that we may be able to speak with you personally.

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