Frequently Asked Questions

If you are unable to attend your scheduled performance, as a Season Ticket Holder you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed.

Exchange by PHONE (New Feature!): Premier subscribers only! 888-451-4042 Please have your tickets in hand when calling to exchange your tickets. Once confirming your exchange over the phone, you will be advised to destroy the original tickets as the barcodes will be invalidated and will not be accepted when scanned at the venue.

Exchange by fax: 800-329-8587. Please tear your tickets in half and fax them along with your performance options.

Exchange by mail:
Broadway at the Paramount
P O Box 22790
Houston, TX 77227-2790

Please call Broadway at The Paramount at 888-451-4042 as soon as you realize that you have misplaced your ticket(s).

You can now update your mailing address and other contact information online, by logging into Account Manager. Address changes in writing can only be made by the account holder. We are not responsible for items not forwarded by the post office.

We understand that emergencies happen. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact Broadway at The Paramount at 888-451-4042 and ask to speak to a representative within 48 hours of your missed performance, during the weekend, you can visit the box office at the Paramount Theatre. Please keep in mind that you can only be relocated into another performance as long as the show is in town. Accommodations can only be made for the same performance, based on availability. No refunds will be offered for missed performances.

Group minimums vary by performance, but generally groups are of 10 or more. See show pages for specific minimums.

Yes! Groups enjoy discount tickets to most performances. Discounts vary by performance and generally range between 10 and 20% off per ticket.

You don’t! One of the great benefits of group sales is that you don’t have to pay the normal online ticketing fees you would if you purchased elsewhere. While there is still a small facility & groups fee per ticket, you’ll add to your overall savings by booking a group!

Many performances do offer special rate to student and senior groups. Please contact your group sales manager to discuss the various options available to your group.

Yes! Some shows offer complementary tickets to large groups of 40 or more. Please contact your group sales manager for more details.

Groups can book their seats in advance of the general public. Group sales generally start in mid May, but you can call and have your name placed on our priority list starting the day of our season announcement!

Each of our productions are unique and the age appropriateness varies by production. Please see the individual show pages for recommendations or contact your group sales manager to discuss the show content.

While Broadway Across America has many cities in its network, we are only able to help you with seats in Seattle. However, we’ll be happy to put you in touch with our colleagues in other cities so you may book your group tickets. You’ll be sure to get the same great service you are used to! For a list of cities in our network, please visit www.BroadwayAcrossAmerica.com

Group clients may reserve their tickets in advance and will be invoiced for their seats to allow you time to collect funds from your group members. Your group sales manager can give you more details on the payment options upon reservation.

Not a problem! You are more than welcome to adjust your group numbers as needed up until the agreed upon final payment date.

No problem again! If you need more tickets than reserved, contact us as soon as possible and we will add additional seats to the order. We’ll do our best to get them as close as possible to the rest of your group, but sometimes availability prevents us from doing so.

Not at all. As long as we have the group minimum of 10, your group may spread out throughout the theatres various pricing levels. Some group members will love the close up experience, while others love a nice mid balcony view. No matter where you sit though, you’ll be sure and have a wonderful time!

Run times vary per performance. Generally shows run about 2hr and 30min including intermission. Please see the individual show page for exact run times.

While we would all love to have seats in the first few rows, it isn’t always possible due to our many season ticket holders. Rest assured though, that your seats will be the very best available at the time of reservation.