Seattle
 

Frequently Asked Questions

Seattle Subscriber FAQs

Where can I find the terms and conditions of a season subscription?
Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com. By purchasing a Season Subscription, you agree to such Terms and Conditions. We do not support the reselling of these tickets above face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of these Season Subscription Terms and Conditions and Account Holders who violate this rule may be subject to revocation of their purchasing status and seats.
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Can I still enter the performance if I am late?

The admission or re-admission of latecomers is subject to the producer’s rules for each individual show. Late arrivals are often held in the lobby until there is a scene break during which entry will not disrupt the actors and audience. 


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Does my child need a ticket?

A ticket must be purchased for every person attending the show, regardless of age.


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Is there accessible seating or hearing assistance available?

Accessible seating, assistive listening amplification system, open captioning, audio-described performances, and American Sign Language interpretation are available. For more information please call 1.888.451.4042 or email Service@BroadwayatTheParamount.com.


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What happens if my tickets are lost or stolen?
Lost or stolen tickets can be replaced. Be sure to purchase your tickets through Broadway at The Paramount to guarantee insurance. Should you lose your tickets, call 1.888.451.4042 (M-F 8am-4pm) and we will hold your tickets at will call for you. The will call window opens one hour prior to curtain and proper ID is required for pickup. Lost or stolen tickets will not be mailed or e-mailed to ensure they are received.
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How do I change my contact information?
We want to make sure you continue to receive important information on a timely basis. If you have any changes to your phone, address, or e-mail, please log on to My Account under the Subscriptions tab and update your information. You can also send your updated information via fax to 1.800.329.8587 or e-mail Service@BroadwayatTheParamount.com. For the security of your account changes must be submitted in writing.
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If I miss my scheduled performance can I get a refund?

Should you miss your performance a refund will not be issued, but we will attempt to accommodate you with a seat to another performance of the same show. Availability cannot be guaranteed. You can cancel your entire season up until the season begins. Requests must be received in writing along with your entire season ticket package prior to that date. You will receive a refund, minus 10% of the entire amount to the original method of payment. Full refunds, less season handling fees are given only if cancelation is requested in writing before tickets are printed. There will be no cancelations or refunds after the season begins.


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Can I exchange my tickets?
Yes! We recommend you make exchanges in advance. If a show is sold out we may not be able to accommodate your exchange needs. Exchanges will be made from the best available seating. Comparable seating cannot be guaranteed. Tickets must be exchanged no later than 48 hours in advance of the date of your scheduled performance and by Thursday at 3:00pm for Saturday and Sunday performances- no exceptions. The difference in price must be paid if exchanging into a higher-priced performance or seat location. The difference in price for downgrades will not be refunded. Exchanged tickets will be mailed if processed 2 weeks prior to the new performance. Otherwise, exchanges will be held at will call at The Paramount’s box office and can be picked up one hour prior to curtain. Some shows will have VIP Seating in non-subscriber performance weeks. VIP seats are higher-priced than those in the subscription week. If you are looking to exchange out of the subscription week please note it will be your responsibility to pay the price increase per ticket. Subscriber pricing is only honored in the subscriber performance week.
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Can I exchange by phone?

Exchanges may be made by calling 1.888.451.4042 (M-F 8am-4pm). For security purposes, only the person whose name is on the season ticket account may make a phone exchange. Please have your tickets in hand when calling.


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Can I exchange by mail?

Mail your tickets with your exchange request to Broadway at The Paramount: PO Box 28048, New York, NY 10087-8048. Please do not mail your tickets within two weeks of your original performance. An exchange form is available online or you may request one by calling at 1.888.451.4042 (M-F 8am-4pm).


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Can I exchange by fax?

A ticket exchange form can be found online. Complete the form and tear your tickets in half so that they cannot be used. Photocopy your torn tickets and fax the copy along with the exchange form to 1.800.329.8587.


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Can I purchase additional tickets?

Subscribers have the opportunity to purchase additional tickets to shows or added specials in your season before they go on sale to the public. Visit “Manage My Tickets” under the Subscriptions tab or call 1.888.451.4042 to purchase. There is an 8 ticket limit per show, per household.


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How do I purchase tickets to Broadway Across America shows in other cities?

If you are traveling or have family and friends in a different city or state where Broadway Across America presents shows you can take advantage of your Network Benefits and exchange your tickets to another city or purchase tickets in one of the 40 cities in the Broadway Across America network. Contact the service line at 888.451.4042 (M-F 8am-4pm).


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Can I forward my tickets to a friend or family member?
Ticket Forwarding is a virtual Will Call that allows you to offer your season tickets for an event to another individual via email. The recipient of the offer will receive an email notification, which can be accepted or declined. If accepted, the tickets will be delivered via TicketFast® and can be printed at home to attend the event. Service fees may apply. To begin forwarding your ticket log on to your account and click “Manage My Tickets” from the Quick Links menu on the left.
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Due to an emergency, I missed my scheduled performance. What are my options?

We understand that emergencies happen. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact Broadway at The Paramount at 1.888.451.4042 and ask to speak to a representative within 48 hours of your missed performance. During the weekend, you can visit the box office at the Paramount Theatre. Please keep in mind that you can only be relocated into another performance as long as the show is in town. Accommodations can only be made for the same performance, based on availability. No refunds will be offered for missed performances.


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I would like to change my seating. What do I need to do?
Changes to your account can be requested by mail, fax, or online renewal. If you are mailing or faxing in your renewal, please fill out the reverse side of your invoice so we can know the changes you are requesting. If you are going to renew online please select the “CHANGE MY SEATING” button underneath the payment portion of the online renewal page, then answer the questions according to your needs. In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other season ticket holders choose not to renew or change the day they attend. All requests are filled in date received order. We try to honor each request, however it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexible you are the better the chance we can fulfill your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to upgrade someone else.
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I can no longer attend the series, and would like to give my account to a friend. Is that possible?
The most important benefit of being a season ticket holder is your same seat privilege. In fairness to other renewing season ticket holders we do not accept account transfers. We are glad to set up a new account for your friend(s) in the best available seating for that performance. Please keep in mind that canceled accounts are used in the upgrade process.
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I am unable to attend this year, but would like to retain my seats for the following year. What can I do?

Unfortunately we are unable to hold your seats without payment in full. If accounts are not paid in full by the deadline seats are released. Any returning season ticket holders would be considered as new accounts and seated with the best available locations at that time.


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I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
Splitting season accounts can be done if the current account holder makes this request in writing to our office before the renewal deadline. Complete address information on the parties’ involved need to be included with their payment in full. Once new accounts have been created only the new account holder can access his/her account.
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Can I print my tickets at home?

Follow these simple steps to print tickets at home:

 

There is no additional fee to print your tickets at home.

 

1. Visit STGPresents.org/Broadway and choose “Manage My Tickets” under the SUBSCRIPTIONS heading at the top of the page.

 

2. Log into your account by entering an account number/e-mail address and password.

 

3. Select MANAGE MY TICKETS under your Ticket Options, or simply choose MANAGE THIS EVENT next to your upcoming event if listed below.

 

4. Select your EVENT from the calendar view to see the ticket details for that event.

 

5. Use the dropdown to select the “Print tickets” action.

 

6. Select the SEAT LOCATION(S) that you wish to print, then click CONTINUE at the top of the calendar.

 

7. Review information and select CONTINUE TO PRINT *if you already have your tickets and are reprinting them please be sure to check the REPRINT box.

 

8. Continue through the prompts to download a file with your ticket.

 

9. Once you have agreed to the Terms & Conditions, select submit and open the downloaded file to print your tickets.


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Seattle Group FAQs

How many people constitute a group?

Group minimums vary by performance, but generally groups are of 10 or more. See show pages for specific minimums.


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Are there discounts available for groups

Yes! Groups enjoy discount tickets to most performances. Discounts vary by performance and generally range between 10 and 20% off per ticket.


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When I look up tickets online, why do I have to pay $12-$20 in fees?

You don’t! One of the great benefits of group sales is that you don’t have to pay the normal online ticketing fees you would if you purchased elsewhere. While there is still a small facility & groups fee per ticket, you’ll add to your overall savings by booking a group!


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Are Student or Senior rates available?

Many performances do offer special rate to student and senior groups. Please contact your group sales manager to discuss the various options available to your group.


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Are complimentary tickets available?

Yes! Some shows offer complementary tickets to large groups of 40 or more. Please contact your group sales manager for more details.


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Do we need to wait until tickets go on sale to the public or can we book our seats now?

Groups can book their seats in advance of the general public. Group sales generally start in mid May, but you can call and have your name placed on our priority list starting the day of our season announcement!


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Is the show appropriate for children?

Each of our productions are unique and the age appropriateness varies by production. Please see the individual show pages for recommendations or contact your group sales manager to discuss the show content.


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Can we get tickets to other cities through you?

While Broadway Across America has many cities in its network, we are only able to help you with seats in Seattle. However, we’ll be happy to put you in touch with our colleagues in other cities so you may book your group tickets. You’ll be sure to get the same great service you are used to! For a list of cities in our network, please visit www.BroadwayAcrossAmerica.com


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Do we need to pay for our tickets right away or can we be invoiced?

Group clients may reserve their tickets in advance and will be invoiced for their seats to allow you time to collect funds from your group members. Your group sales manager can give you more details on the payment options upon reservation.


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What if I reserved 35 tickets but only need 32?

Not a problem! You are more than welcome to adjust your group numbers as needed up until the agreed upon final payment date.


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What if I reserved 35 tickets and really need 40?

Not a problem! Contact us as soon as possible and we will add additional seats to the order. We’ll do our best to locate seats as close as possible to the rest of your group, yet availability might prevent us from always doing so.


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Does my group all have to sit together?

Not at all! As long as you meet the show’s group minimum, your group may sit throughout our theatre’s various pricing levels. Some group members are fans of Main Floor seating, while others prefer the view from the Mezzanine. No matter where you sit, you’ll be sure to have a wonderful time!


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How long is the show?

Run times vary. Generally shows run about 2hr and 30min including intermission. Please see individual show page for exact run times.


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How do I get those seats?

While we would all love to have seats in the first few rows, it isn’t always possible due to our many season ticket holders. Rest assured that your seats will be the very best available at the time of reservation.


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Contact Us

If your question has not been answered, please contact Broadway in Seattle Customer Service so that we may be able to speak with you personally.

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