Frequently Asked Questions


Where can I find the terms and conditions of a season subscription?

Season Subscriptions, additional subscription tickets, and all other tickets purchased under any subscription are subject to the Broadway Across America Standard Season Subscription Terms and Conditions posted on our website at By purchasing a Season Subscription, you agree to such Terms and Conditions. We do not support the reselling of these tickets above face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of these Season Subscription Terms and Conditions and Account Holders who violate this rule may be subject to revocation of their purchasing status and seats. 

I cannot attend one of my performances due to a conflict. How do I exchange my tickets?

This is one of the best benefits of becoming a KeyBank Broadway at the Paramount Season Subscriber! If you are unable to attend your scheduled performance, subscribers may exchange their tickets for another performance of the same production.


Due to the popularity of some shows, ticket exchanges may not be available, or may only be available for a limited window of time.


Exchanges and refunds are unavailable for Group ticket purchases.


There are many ways subscribers can exchange their subscription tickets:


1. Login to the Subscriber’s online account here.

Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account number or e-mail address & password.


2. Call the KeyBank Broadway at the Paramount Subscriber Hotline at 888.451.4042 on M-F 8am-4pm PST.


3. By mail at KeyBank Broadway at the Paramount, 911 Pine Street, Suite 604, Seattle, WA 98101.

Online exchanges are free; however subscribers incur a $3.00 ticket exchange fee for all phone exchanges. When exchanging from a lower to a higher priced performance the price difference will be collected when processing the exchange.


4. In person at the Paramount Theatre Box Office.


Due to the popularity of some shows, ticket exchanges may not be available, or may only be available for a limited window of time.


We recommend you make exchanges in advance. If a show is sold out we may not be able to accommodate your exchange needs. Exchanges will be made from the best available seating. Comparable seating cannot be guaranteed. Tickets must be exchanged no later than 48 hours in advance of the date of your scheduled performance and by Thursday at 3:00pm for Saturday and Sunday performances- no exceptions. The difference in price must be paid if exchanging into a higher-priced performance or seat location. The difference in price for downgrades will not be refunded. Exchanged tickets will be mailed if processed 2 weeks prior to the new performance. Otherwise, exchanges will be held at will call at The Paramount’s box office and can be picked up one hour prior to curtain. Some shows will have VIP Seating in non-subscriber performance weeks. VIP seats are higher-priced than those in the subscription week. If you are looking to exchange out of the subscription week please note it will be your responsibility to pay the price increase per ticket. Subscriber pricing is only honored in the subscriber performance week.

When will I receive my Season Tickets?

Season tickets will be mailed to the address listed on your account four to six weeks prior to the first engagement.

How do I change my address, phone number or e-mail address?

We want to make sure you continue to receive important information on a timely basis. In order to ensure the security of your account all changes must be submitted in writing. There are a few easy ways to make changes to your phone, address, or e-mail:


1. Login to the Subscriber’s online account at here. Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account ID/e-mail address and password.


2. E-mail at


3. Mail your updated information along with your account number to Broadway Across America, Attention:  Customer Service 729 7th Avenue, Floor 7, New York, NY 10019.

I don’t know my password. What do I do?

Go to “Subscriptions” then “Manage My Tickets.” Click on “Forgot Your Password,” enter your Account Number or E-mail address associated with your account and a temporary password will be emailed to you.  Click on the link provided in the email and enter your new password.  If you do not have an Account ID or password, or do not know the email address registered to your account, please contact customer service hotline at 888.451.4042.

I need to change my password. How do I do it?

If you know your password, but need to change it enter your Account ID or email address and current password to log in. Once you are logged in, there will be a small box on the left of the screen with the account holder’s name and Account ID.  Directly underneath of the Account ID, click on “edit my profile”. Under “Manage Your Settings” click on “Change My Password” to update your password."

Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?

For security purposes, the only people who may access information or order additional tickets tied to a subscription account are the names listed on the account. We are happy to provide additional tickets to any Broadway at the Paramount show for your family and friends, but the request must come from the account holder(s). All tickets ordered will be mailed to the address on the account, and a limit of 8 additional tickets per show per subscriber account will be strictly enforced. If you are bringing a large group please contact our Group Sales Department at 888.214.6856.

Can I purchase additional tickets?

Additional subscription tickets may be purchased by logging into your online account here. Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account ID/e-mail address and password. Or call the Seattle Subscriber Hotline at 888.451.4042 on Monday-Friday between 8AM-4PM PST.


Absolutely you can print at home and there is no fee! Follow these simple steps to print tickets at home:


1.  Select “Manage My Tickets” under the “Subscriptions” tab here.


2. Login using your account number or e-mail address & password.


3. Select “Manage My Tickets” under “Ticket Options”, or simply choose “Manage This Event”

next to your upcoming event if listed below.


4. Select your EVENT from the calendar view to see the ticket details for that event.


5. Use the dropdown to select the “Print tickets” action.


6. Select the SEAT LOCATION(S) that you wish to print, then click “Continue” at the top of the calendar.


7. Review information and select “Continue to Print”

*if you already have your tickets and are reprinting them please be sure to check the REPRINT box.


8. Continue through the prompts to download a file with your ticket.


9. Once you have agreed to the Terms & Conditions, select “Submit” and open the downloaded file to print your tickets.

I would like to upgrade my Season package seating. What do I need to do?

Upgrading your seats to individual shows is easy! Much like standard exchanges, we recommend you upgrade in advance as availability is not guaranteed. There are many ways Subscribers can upgrade their subscription tickets:


1. Login to the Subscriber’s online account here

Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account number or e-mail address & password. 


2. Call the KeyBank Broadway at the Paramount Subscriber Hotline at 888.451.4042.


3. In person at the The Paramount Theatre Box Office.


4. By mail at Broadway Across America, Attention:  Customer Service 729 7th Avenue, Floor 7, New York, NY 10019. Please include your phone number in case we need to contact you.


The price difference between the lower and higher price level will be collected upon processing the upgrade.


In order to upgrade your entire Season package please complete the “Change Request/Account Upgrade” section of your renewal invoice. Upgrade requests may also be entered upon renewing online or by submitting your request prior to the renewal deadline by phone, mail or by fax. All requests must be made in writing. Requests are reviewed and processed on a date-received basis following the renewal deadline.

I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?

Splitting season accounts can be done if the current account holder makes this request in writing to our office prior to the renewal deadline. In order to split your accounts please complete the “Adding/Splitting Seats” section of your renewal invoice. Please include each Subscriber’s mailing address, e-mail address, and telephone number. Payment must be received in full. Once new accounts have been created only the new account holder can access his/her account. 

I can no longer attend the series, and would like to give my account to a friend. Is that possible?

Yes, you can give your seats to a friend. You just need to send us a letter that includes your friend's complete information and send that along with the payment during the renewal process, before the renewal deadline passes. This letter must be signed by the original Season Subscriber.

I am unable to attend this year, but would like to retain my seats for the following year. What can I do?

Unfortunately we are unable to hold your seats without payment in full. If accounts are not renewed by the deadline, seats will be released. If you allow your subscription to lapse and choose to return in a later season, you will be seated with the best available locations at that time.

I have already seen one [or more] of the shows in my season package. What are my options if I don't want to see it again?

We do apologize if there is a show in your season that you have already seen. Although we are unable to offer you a refund on those tickets, we may be able to help through our Swap-a-Show program. Please contact our Subscriber Hotline at 888.451.4042 for further information. Please note: some shows in your season package may not participate in our Swap-a-Show program.

I have two residences and will not be in town for the beginning or end of the season, what are my options?

We want you to enjoy a full season of Broadway. There are nearly 40 Broadway Across America markets nationwide. Please call the Subscriber Hotline at 888.451.4042 to see if your second home is a Broadway Across America city or if there is a qualifying market nearby.

If I change my mind, can I cancel the season subscription and receive a refund?

Although we don’t want to see you go, subscriptions may be cancelled and refunded in full so long as the requested is received prior to subscription packets & tickets being mailed. If you have already received your tickets each subscription is subject to a $35 per subscription cancellation fee.  Tickets must accompany the refund request. Subscription cancellations and refunds are not available following the run of the first subscription show. Cancellation requests must be made in writing and sent to: Broadway Across America, Attention: Customer Service 729 7th Avenue, Floor 7, New York, NY 10019.

Are there any restaurants that have discounts or pre/post-show specials in the area?

Please visit our Subscriber Restaurant Benefits page here

Is parking included with Season Options?

Since not every Subscriber chooses to add Season Options (Beauty and the Beast, Mamma Mia! and Wicked) to their package, we are not able to provide parking for those shows with the Seventh and Pike Garage due to the fluctuating number of subscribers at these performances.

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What hours does the KeyBank Broadway at the Paramount Administrative Office observe?

Monday - Friday, 8am – 4pm

Summer Hours (Memorial Day – Labor Day):

Monday - Thursday, 8am - 4pm

Friday, 8am – 3pm

How can I view a seating chart for the The Paramount Theatre?

To view a seating chart for The Paramount Theatre you can click here.

What happens if my tickets are lost or stolen?

Not a problem, if you have purchased from an authorized ticket source, through Seattle Theatre Group or Broadway Across America, we have a record of your sales transaction and can accommodate you. Please return to your point of purchase as soon as you discover you have misplaced your ticket(s). We will confirm your seating and issue a “Location Pass”, which you will pick up at the Will Call window one hour before your performance. For security purposes Location Passes will not be mailed. Identification and payment verification will be needed when you pick up the tickets. If tickets were purchased through an unauthorized ticket reseller, we cannot guarantee replacement.


If you are at the theater at the performance, go to the box office and they will be able to assist you.  

What is the performance runtime?

The performance runtimes vary for each show.  To find out the runtime for each show click here and select the show or go to Shows tab at top and select the show.  

At what age can children attend shows?

A ticket must be purchased for every person attending the show, regardless of age. Parents should use discretion when deciding what shows may be appropriate for their children.

Is there accessible seating or hearing assistance available? How do I know which performances offer ASL interpretation or other special services?

Accessible seating, assistive listening amplification system, and American Sign Language interpretation are available. For more information please call by phone at 888.451.4042, by TTY at 212.307.2166 or email

Due to an emergency, I missed my scheduled performance. What are my options?

We understand that emergencies happen. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact Broadway at the Paramount at 888.451.4042 and ask to speak to a representative within 48 hours of your missed performance. During the weekend, you can visit the box office at the Paramount Theatre. Please keep in mind that you can only be relocated into another performance as long as the show is in town, at the discretion of the show. Accommodations can only be made for the same performance, based on availability. No refunds will be offered for missed performances.  Please note: some shows may not offer reseating options.

How do I purchase tickets to Broadway Across America shows in other cities?

Broadway Across America makes ordering tickets for family, friends and colleagues in a different city easy. For a list of cities within the Broadway Across America network visit or call our Subscription Hotline at 888.451.4042 (M-F 8am-4pm).  

Where do I go to get general information such as directions to the theatre, box office hours, and other services offered by KeyBank Broadway at the Paramount?

Click here or you can go to the Theatre tab and select the venue at the top of the page.  

Where do I go to find out what other shows are playing at KeyBank Broadway at the Paramount?

Check out all of our Broadway shows here or you can go to the Shows tab.  

What is the appropriate dress for attending a KeyBank Broadway at the Paramount performance?

There is no specific dress code. Some events such as opening nights will draw a dressier crowd. Most people enjoy dressing up to go to the theatre, but you will see people wearing everything from casual for a concert or movie to Sunday best or formal wear for theatrical performances.

What is the eClub?

The eCLUB is our free program that gets you access to advance offers for local Broadway shows BEFORE they go on sale to the public, priority offers and discounts to other live entertainment events in your area  and monthly eNewsletter and special offers from Broadway in New York City. Click here to sign up and create an account.

How do I get on your mailing list?

The best way to get on our mailing list is to join our eCLUB.  It’s free to join and you get access to offers to local Broadway shows before they go on sale to the public.  We will also let you know when season tickets become available.  

What do I do if a performance is cancelled? What is the policy with regards to inclement weather?

We rarely cancel performances due to weather. In cases of inclement weather, we strongly recommend that patrons use public transportation where possible, travel safely and allow plenty of time to arrive at the theatre on time. During inclement weather, updates will also be posted on KeyBank Broadway at the Paramount facebook page and on the KeyBank Broadway at the Paramount homepage

Why should I buy from the official and authorized ticket sources? What are the official and authorized selling locations for KeyBank Broadway at the Paramount?

KeyBank Broadway at the Paramount strongly urges all of our patrons to purchase their tickets through an authorized ticket source, which include Seattle Theatre Group or Broadway Across America. We do not recommend that patrons purchase tickets through unauthorized outlets, online resellers or other ticket sales operations.

Can I purchase tickets in person? Are there walk-up sales on the night of the show?

You sure can!  Tickets are available to purchase in person the Paramount Theatre at 911 Pine Street. Tickets can also be purchase night of show as long as there are still tickets available. 

When will tickets go on sale to the general public for a specific show?

Tickets go on sale to the public 3-4 months before the show is in town.  To have access to tickets prior to the public on sale, join our eCLUB here.  

I had an issue at a recent performance that I would like to speak to someone about. How can I contact a customer service representative?

You can also call us at 888.451.4042 on Monday through Friday 8am-4pm. You can reach us by e-mail at If you prefer to send written communication, please send to Broadway Across America, Attn: Customer Service, 729 7th Avenue, Floor 7, New York, NY 10019.

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I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?

Parties of 10, 20 or more are able to purchase tickets online or by contacting our Group Sales Department: 888.214.6856. Group minimums often vary per show.

How many people constitute a group?

Group minimums vary by performance, but are usually 10 or more tickets.  For more details click here or go to the Group tab at the top of the homepage.

Are there discounts available for groups?

Yes! Groups enjoy discount tickets to most performances. Discounts vary by performance and generally range between 10% and 20% off per ticket.

Do I save any fees by booking a group?

Yes, you do!  When purchasing through group sales you are avoiding the normal ticketing fees ranging from $10-$15.  There are still some fees for group tickets, but overall you will be saving by booking a group.  

Are there student or senior rates available to the show?

Many performances do offer special rate to student and senior groups. Please contact your group sales representative at 888.214.6856 to discuss the various options available to your group.

Is the show appropriate for children?

Each of our productions is unique and the age appropriateness varies by production. Please see the individual show pages for recommendations or contact your group sales representative at 888.214.6856 to discuss the show content. 

Do we need to pay for our tickets right away or can we be invoiced?

Group clients may reserve their tickets in advance and will be invoiced for their seats to allow you time to collect funds from your group members. Our Group Sales Department can give you more details on the payment options upon reservation.

Do we need to wait until tickets go on sale to the public or can we book our seats now?

Groups are able to reserve their seats in advance of the general public for most shows. Group reservations and sales generally start in mid May.

What if I reserved 35 tickets but only need 32?

No sweat! You are more than welcome to adjust your group numbers as needed up until the agreed upon final payment date.

What if I reserved 35 tickets and really need 40?

Again, no problem! If you need more tickets than reserved, contact us as soon as possible and we will add additional seats to the order. We always do our best to find seats near your existing seats, but this is based upon seating availability.

Does my group have to be placed together?

Not at all! We understand some group members will love an up close experience while others prefer a mezzanine view. No matter where you are located, your group is sure to have a wonderful time. As long as the minimum group amount of tickets is met your group may spread out throughout the theatres – in various pricing levels, rows and sections. 

I am bringing a large group to the show. Where can we park our tour bus?

The theatre is located in downtown Seattle at the corner of 9th Ave and Pine Street. If you are arriving by bus, it is recommended that you drop your passengers off on 9th Ave between Pine and Pike Streets and have them cross east on 9th Ave at the light.


Bus parking is not available at the theatre, however, bus parking is available at the following locations in south downtown and near the Seattle waterfront:


  • Alaskan Way: On the west side of Alaskan Way, north of the Seattle Aquarium
  • Western Avenue: On Western Avenue behind Pike Place Market
  • First Avenue: On First Avenue between Atlantic and Massachusetts Avenues near Safeco Field.

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Contact Us

If your question has not been answered, please contact Broadway at The Paramount Customer Service so that we may be able to speak with you personally.

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