Subscriber Resources

Buy Additional Tickets Before the Public

Additional tickets will be available for most 2017/2018 shows on May 10th.
Hamilton additional tickets will be available at a later date. Please be advised that inventory will be limited.
Subscribers get priority access to seats before tickets go on sale to the public.


(Monday - Friday, 8am - 4pm PT)



There is an 8 ticket limit per account.

Exchange Policies

Have a conflict with your performance date? No problem! Only Season Subscribers have the exclusive benefit of exchanging tickets to another performance of the same show.


PLEASE NOTE: There is a $3.00 per ticket handling fee to exchange tickets by phone.

Please have your tickets in hand when calling.

(Monday - Friday, 8am - 4pm PT)


After you've logged in, select the event you would like to exchange out of and click on the seat locations you'd like to exchange. Click CONTINUE at the top of the calendar, then select the performance you would like to exchange into. Choose your new seats with the interactive seat map, click CONTINUE, and click EXCHANGE SEATS after confirming your order details. You will then select the delivery method and payment options to complete the exchange.


Exchanges will be available for most 2017/2018 shows on May 10th. Hamilton exchanges tickets will be available at a later date. Please be advised that inventory will be limited.

Important Information About Exchanging

We recommend that you make exchanges in advance. If a show is sold out, we may not be able to accommodate your exchange needs. Exchanges will be made from the best available seating. Comparable seating cannot be guaranteed. Tickets must be exchanged no later than 48 hours in advance of the date of your originally scheduled performance and by Thursday at 3pm for Saturday and Sunday performances – no exceptions. If you are exchanging a ticket for THE BOOK OF MORMON, tickets must be exchanged 72 hours prior to the performance. The difference in price must be paid if exchanging into a higher priced performance or seat location. The difference in price for downgrades will not be refunded. Exchanged tickets will be mailed if processed up to two weeks prior to the new performance. Otherwise, exchanges will be held at will call at The Paramount’s Box Office and can be picked up one hour prior to curtain. Some shows will have VIP Seating in non-Subscriber performance weeks. VIP seats are higher-priced than those in the subscription week. If you are looking to exchange out of the subscription week please note it will be your responsibility to pay the per ticket price increase. Subscriber pricing is only honored in the Subscriber performance week.


Subscriber Parking at the 7th & Pike Garage
The 7th & Pike Garage is located at 721 Pike Street with entrances on 7th and 8th Avenues between Pike and Pine

The 7th & Pike Garage is the designated garage for the subscriber parking coupons and vouchers. Subscribers receive parking vouchers for each subscription package show (parking vouchers are not available for Season Options).

To redeem your vouchers, follow the steps below:

1. Upon entry to the 7th & Pike Garage take a white ticket at the gate.
2. When exiting the garage, insert white entry ticket at elevator pay station or in lane exit verifier.
3. Insert orange validation ticket.
4. Insert credit card payment for amount displayed if any remaining amount is owed.

For payments made at the elevator pay station, a 20 minute exit grace period is allowed.

Ticket Transfers

Unable to use your tickets? Want to send them to a friend or family member? Ticket Transfers is a virtual will call that allows you to offer your season ticket to any event to another individual via email. The recipient of the offer will receive an email notification, which can be accepted or declined. If accepted, the tickets will be delivered via TicketFast for print-at-home convenience. To begin transferring your tickets today, click here to log into your account, and click MANAGE MY TICKETS from the Quick Links menu on the left. For added security, Hamilton tickets will not be available for print-at-home or online ticket transfer.

Theatre Policies


The admission or re-admission of latecomers is subject to the producer’s rules for each individual show. Late arrivals are often held in the lobby until there is a scene break so that entry will not disrupt the actors and audience.


Should you miss your performance a refund will not be issued. Pending show approval, we will attempt to accommodate you with seats to another performance of the same show. Availability cannot be guaranteed. Please call 1.888.451.4042 (Monday-Friday, 8am to 4pm PT) for more information.


A ticket must be purchased for every person attending the show, regardless of age. For the comfort and enjoyment of all guests, children who are disruptive to other guests will be asked to leave the seating area. No babes-in-arm will be admitted.


Accessible seating, assistive listening amplification system, open captioning, and American Sign Language interpretation are available. For more information, please call 888.451.4042 or TTY at 212.307.2166 (Monday-Friday, 8am to 4pm PT).


Lost or stolen tickets can be replaced. Should you lose your tickets, call 888.451.4042 (Monday–Friday, 8am to 4pm PT), and we will hold your replacement tickets at will call for you. The will call window opens one hour prior to curtain and tickets will be held under the name on the account; proper ID is required for pickup. Lost or stolen tickets will not be mailed or emailed to ensure they are received.


We want to make sure you continue to receive important information on a timely basis. If you have any changes to your phone, address, or email, please click here to sign into your account, select “Manage My Tickets” under the “Subscriptions” menu, and update your account. For the security of your account, changes must be submitted in writing. You can also send your updated information via email to


In order to minimize the potential for obstructing or otherwise hindering the use of spaces within our venues, Seattle Theatre Group enforces the following bag policy: A guest to a Seattle Theatre Group venue or event may enter with one bag that is no larger than 8” x 12” x 6” (this is equivalent to a letter sized piece of paper). All bags are subject to search. Along with required bag searches theatergoers may be requested to open their jackets or be subject to wanding with a metal detector prior to entering the venue. STG will not hold or be responsible for any prohibited items; guests with prohibited items may return them to their vehicles. Unattended items left outside the facility doors will be discarded to ensure patron safety.

The definition of a bag includes, but is not limited to, purses, tote bags, duffel bags, suitcases, knapsacks, backpacks, packages, cartons including wrapped presents, paper sacks, briefcases, portfolio cases, binocular cases, camera equipment cases, and any other type of device or vessel used for carrying or concealing items. Should any patron have a medical necessity for use of a bag that is outside of the previously described size and items, theater staff should be contacted in advance to make special arrangements.


Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website at By purchasing a Season Subscription, you agree to such Terms and Conditions. We do not support the reselling of these tickets beyond face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of this season ticket privilege and the account holder will be subject to revocation of their purchasing status and seats. When reviewing prices listed on your tickets they will not add up to the total amount paid. Ticket prices listed do not include season handling and Premier subscription per subscription seat fees. Due to the nature of live entertainment dates, times, artists, venues, price and on sales are subject to change without notice.

Key Brand Theatrical Group, Inc. (KBTG) acts as the selling and collection agent for Seattle Theatre Group.
KBTG’s liability is limited to its agency function.

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