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Broadway Across America

General Venue Information

You may visit our theater information page here.

More information may also be found on the venue’s website.

The Paramount Theatre box office is open Monday – Friday, 10am – 6pm

We understand emergencies arise. Please contact The Paramount Theatre at 206.682.1414 to see how we can assist you.

Detailed information about parking may be found at our Visit page.

Unfortunately, The Paramount Theatre does not offer valet parking. Please allow extra time to park your vehicle and get to the theater!

Please be advised that STG has increased safety procedures to include walk-through metal detectors, an updated bag policy and a requirement that all patrons remove their coats upon entry—practices similar to those in place at airports or sporting events. We encourage you to arrive early as these added measures may cause longer lines to enter the theatre.

The bag policy allows for one handbag that is no larger than 8x6x3, or one clear bag sized up to 12x12x6. All bags are subject to search. We advise that you plan accordingly and refrain from bringing other bags or backpacks to the theatre. Please be prepared to remove your coat upon entry. You will be able to keep your coat with you. We apologize for any discomfort this may cause but feel that the overall safety of our patrons is the most important thing, therefore these measures have become standard practice.

Weapons are not allowed at STG Theatres, regardless of any licenses or permits. This includes fire arms, pepper spray, tasers, knives and other threatening objects of any kind (determined at the discretion of our security staff.) Patrons who attempt to bring such items into our venues will be asked to return them to their vehicle. STG will not hold or be responsible for any such items.

Learn more about prohibited items on STG’s Security FAQ page.

Night of Show FAQs

There is no specific dress code. Most people enjoy dressing up to go to the theater, and some events such as opening nights will draw a dressier crowd, but for theatrical performances you will see people in everything from casual to formal wear.

We recommend that you arrive at the venue at least 40 minutes before the performance to allow plenty of time to park and get seated. Theater doors generally open for seating 30 minutes prior to the start of the show.

Please arrive on time out of courtesy for the performers and your fellow audience members. Arriving late may result in seating holds or alternate seating within the theater. Admission or re-admission of latecomers is ultimately subject to the producers’ discretion and guidelines for each individual show.

Outside food and drink can be brought into the theatre if required due to a disability, medical requirements and/or special needs. Guests with specific/special dietary needs due to disabilities, medical conditions and/or special needs should contact us by emailing  accessibility@stgpresents.org or calling us at 206-467-5510 x1254 prior to attending the event to arrange for reasonable accommodations.

For most shows, merchandise may be sold in the lobby prior to the show and during intermission

Seating Questions

View our seating chart here

A full list of accessible services for the venue may be found here.

Limited View seats generally have a partial view of the stage due to the viewing angle in the theater. Obstructed View seats have a partially blocked view of the stage due to objects such as columns, railings, or sound equipment. To inquire about Limited or Obstructed View seats, please call us at 888.451.4042.

Buying Tickets

Broadway at The Paramount strongly urges all patrons to purchase through the following authorized ticketing outlets:

  1. The Paramount Theatre
  2.  Ticketmaster 

On-sale dates vary, but most shows tend to go on sale 2-3 months before they come to town. The best way to be notified when shows go on sale is to join our eCLUB, which you may sign up for here.

Please visit our Shows page for general information about our upcoming productions.

A full list of accessible services for the venue may be found here.

You sure can! Individual show tickets are available in person at the following location:

The Paramount Theatre

911 Pine Street

Seattle, WA 98101

10am – 6pm

Walk-up sales on the night of the show are subject to availability and cannot be guaranteed.

Lottery and rush ticket policies vary between productions and are often not determined until the day the show premieres. Please follow us on Facebook and Twitter or call us at 888.451.4042 for more information. If an in-person lottery or rush has been announced, please note that seating is always subject to availability and cannot be guaranteed.

eCLUB

Our eCLUB is a free electronic mailing list that gets you access to advance offers for select local Broadway shows BEFORE they go on sale to the public! You may also receive priority offers and discounts to other live entertainment events in your area, plus monthly eNewsletters and special offers from Broadway in New York City. Join our eCLUB here!

Please call Ticketmaster at 800-653-8000  Monday – Friday, 9am – 9pm, Saturday 9am – 8pm, Sunday 9am – 6pm, or email us at Service@BroadwayatTheParamount.com.

Ticketing Questions

If your tickets were misplaced or destroyed and you purchased them through an authorized ticket source (Broadway at The Paramount eCLUB, The Paramount Theatre, Ticketmaster, or an affiliated box office), a record of your sales transaction exists and we could accommodate you. Please contact your point of purchase as soon as possible to verify your options for replacement tickets.

We understand that emergencies happen. Unfortunately, we are not able to honor unused tickets for a missed performance. No refunds can be given for past performances.

In the unlikely event that a performance is cancelled, Broadway at The Paramount and Ticketmaster.com will inform customers via phone, email, or mail with information regarding the ticketing policy. Ticket holders are encouraged to return to their original point of purchase for more information.

In cases of inclement weather, we strongly recommend that patrons travel safely and allow plenty of time to arrive at the theater. During inclement weather, updates will be posted on our Facebook and Twitter pages and on the Broadway at The Paramount homepage.

We advise all customers to contact their original point of sale. You may also contact The Paramount Theatre directly here.

Lucky Seat offers a limited number of tickets for certain performances to winners of a random drawing. More information about Lucky Seat and a list of current drawings may be found here.

Please reach out to Lucky Seat directly by emailing help@luckyseat.com.

Broadway at The Paramount requires that every person, regardless of age, must have a ticket. Age recommendations vary by production.

Website Issues

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

Steps to enable on Chrome.
Steps to enable on Firefox.
Steps to enable on Internet Explorer.
Steps to enable on Safari.

eCLUB:
You’re invited to download our free Broadway at The Paramount calendar directly to your smartphone. Never miss a performance, get reminders when presales are happening, and share events with your friends and family!

After you download, choose what shows and dates you are interested in and customize your calendar. Just want to see opening nights? Want to be notified when shows go on sale? We’ve got you covered.

Buying New Subscriptions

A season ticket package—or subscription—allows you to purchase the same number of tickets for every show in our main package. Whenever possible, your performances will fall on a set day of the week and time, and you will also have the same seat assignment for each show. More information about subscriptions and benefits can be found here.

Please visit our Season page for more information about season ticket holder benefits.

Season tickets usually go on sale around the first quarter of each year (January – March) when we announce the season lineup. To be notified when subscriptions become available, you may sign up for our eCLUB here.

The price of each subscription seat reflects the face value of your tickets as well as $40 in processing fees, a total of $32 in facility fees, all applicable taxes, and, if applicable, the Premier Subscription Fee noted below.

Premier subscriptions (Main Floor Center Rows A-Z, Side Rows E-M) include a $75 fee for each subscription seat purchased. Premier subscribers receive priority access to premium seat locations, available only to these subscribers, prior to tickets being placed on sale to the general public. Additional benefits for Premier subscribers include parking vouchers for complimentary parking at select lots, a special concierge in NYC for Broadway ticket needs when traveling, and invitations to private events.

Premium subscribers receive all the convenience of season tickets, premium seating locations, and additional benefits exclusive to Premium subscribers. For more information about subscriptions and benefits, please visit our Season page.

New and renewing subscribers have the option to take part in our interest-free Payment Plan when buying a season ticket package! Opting into the Payment Plan splits the total price of your season package into multiple installments, which we automatically charge to your card at no additional cost. For more information, please call us at 888.451.4042 Monday – Friday, 9am – 5pm.

Renewing Subscriptions

Renewals for each season usually begin in the first quarter of each year (January – March). Once the new season is announced, you will have until the renewal deadline to pay for your tickets by logging into your online account, calling us at 888.451.4042, or mailing your renewal to the address on your invoice.

Automatic Renewal is an optional program that makes it easy to keep your seats year after year! When we announce the next season, you won’t need to take any action – we will automatically renew your same seats using the card on file. Automatic Renewal subscribers are still able to opt into our interest-free Payment Plan and will receive an invitation to participate in upgrades after the renewal period ends. If you would like to sign up, please call us at 888.451.4042 Monday – Friday, 9am – 5pm.

Please note – a valid email address is required to participate in Automatic Renewal.

In an effort to make sure that you are notified of your season ticket renewal, you will receive multiple notices about renewing your seats. Once the deadline has passed your seats will be released to other subscribers, so please make sure to renew on time!

If you have missed the renewal deadline but would still like to subscribe, please call us as soon as possible at 888.451.4042 Monday – Friday, 9am – 5pm.

Exchanging and Adding Tickets

This is one of the best benefits of becoming a Seattle Season Subscriber! If you are unable to attend your scheduled performance, you may exchange into another performance of the same production. You may also exchange or upgrade into new seats for the same performance.

Exchanges may be made by calling our Subscriber Hotline at 888.451.4042 Monday – Friday, 9am – 5pm by logging into your online account here, or by coming to our in-person storefront at The Paramount Theatre, 911 Pine Street, Seattle, WA 98101, 10am – 6pm. Instructions for online exchanges may be found here.

IMPORTANT INFORMATION ABOUT EXCHANGES:

Unfortunately, comparable seating cannot always be guaranteed. Tickets must be exchanged two business days before your regularly scheduled performance and by Friday at 5:00 pm for Sunday performances. The difference must be paid if exchanging into a higher priced performance or seat location. Your subscriber pricing, if applicable, will be honored if you exchange your tickets. However, when exchanging from a lower to a higher-priced performance or into premium seating, the price difference must be collected when processing the exchange. Exchanges may only be made for a different performance of the same show. Refunds from exchanging into a lower-priced ticket or performance will be processed within 7 business days.

Please note: ticket exchanges for Disney’s FROZEN must be completed no later than 72 hours prior to your performance.

We apologize if there is a show in your season that you cannot make or have already seen; however, we are unable to offer you a refund on those tickets. Bear in mind that one of your subscriber benefits is the ability to exchange into another performance of the same show. You may also transfer your tickets to a friend or loved one for free by logging into your online account. Visit our Learn How to Manage My Tickets Online page  for instructions about online exchanges and transfers.

If there is a show in another one of our markets that you would like to see, we may also be able to help through our City-to-City exchange program! Please note that all City-to-City exchanges must be completed at least two weeks prior to your original performance date. Please call 888.451.4042 for further information.

Once additional tickets and exchanges become available for subscribers, you may add tickets online, over the phone [888.451.4042], or in-person [The Paramount Theatre, 911 Pine Street, Seattle, WA 98101, 10am – 6pm].

IMPORTANT INFORMATION ABOUT ADDITIONAL TICKET ORDERS:

Additional ticket orders for the 2018-2019 Season will be limited to nine (9) tickets. Orders that exceed this limit will be cancelled without notice, including multiple orders on the same account, billing address, or credit card.

Additional tickets purchased by phone or online will incur a $10 service charge. This service charge may be waived by purchasing tickets in-person at The Paramount Theatre.

Additional tickets are subject to availability and sold on a first-come, first-served basis. To guarantee priority seating, please be sure to order your additional tickets before they go on sale to the general public. Show dates, on sale dates, times, prices, and artists are subject to change without notice.

Although the exact time varies from season to season, additional tickets and exchanges are usually offered to subscribers in late spring or early summer, before the shows go on sale to the general public. We will send you an email notification with more information once additional tickets and exchanges become available.

Season Options/Specials are not part of the main package and are sold to subscribers on a first-come, first-serve basis, so we cannot guarantee your usual seats for them. Bear in mind that these shows often play for shorter runs or have different schedules than main package shows.

Broadway Across America makes ordering tickets for family, friends, and colleagues in a different city easy. Please call our subscriber hotline at 888.451.4042, Monday – Friday, 9am – 5pm and our representatives will be able to assist you with the purchase. For a list of cities within the Broadway Across America network visit BroadwayAcrossAmerica.com.

General Subscription Questions

We understand that emergencies happen. If an extenuating circumstance arose and you were unable to make the necessary exchange arrangements prior to the show, please contact Broadway at The Paramount as soon as possible at 888.451.4042, Monday – Friday 9am – 5pm. No refunds can be offered for past shows, and we will not be able to make accommodations after a show’s final performance.

If your subscription tickets have been misplaced or destroyed, contact Broadway at The Paramount at 888.451.4042 or Service@BroadwayatTheParamount.com as soon as possible to request a reprint.

You may call us at 888.451.4042 (Mon-Fri, 9am – 5pm) or reach us via email at Service@BroadwayatTheParamount. If you prefer to send written communication, please mail to:

Seattle Theatre Group
ATTN: Broadway Across America
911 Pine St
Suite 604
Seattle, WA 98101

If you wish to purchase accessible seats for a subscription, please call us at 888.451.4042 (Monday – Friday, 9am – 5pm). A full list of accessible services for the venue may be found here.

Splitting or transferring subscriber accounts can be done if the current account holder makes this request in writing. You just need to send us a message by mail or email that lists the following:

  • Your name and account number
  • The exact seat(s) that you wish to transfer
  • Your friend’s complete information (name, mailing address, phone number, and email address)
  • Written permission for us to transfer your seats

You may send this as an email to Service@BroadwayatTheParamount.com, or via standard mail to our office at Seattle Theatre Group, ATTN: Broadway Across America, 911 Pine St, Suite 604, Seattle, WA 98101. Please be sure to send transfer requests well before the renewal deadline! Once new accounts have been created only the new account holders will be able to manage their tickets.

For a full list of Terms and Conditions, please visit this page

During the renewal period, you may call us at 888.451.4042 to see if there are any options for changing your seats. Bear in mind that our inventory may be limited or unavailable at this time.

Several weeks after the renewal deadline, all renewed subscribers will receive an email invitation to log in and browse options for subscription upgrades. Keep in mind that upgrades are possible only when seats become available through cancellations, meaning better seats may not be available in your desired performance day and time. You will retain your current seats if there are no upgrade opportunities that meet your needs.

IMPORTANT: You must have a valid email address to receive notifications about upgrades. Please add Service@BroadwayatTheParamount.com to your safe senders list so you do not miss any emails from us.

Website Issues

Step-by-step instructions for managing your tickets online can be found here. If you are receiving an error message, please call us at 888.451.4042 or email Service@BroadwayatTheParamount.com for assistance.

If you have forgotten your password, go to “Subscriptions” and then “Manage My Tickets.” Click on “Forgot Password?” and enter the email address associated with your account. A temporary password will be emailed to you – click on the link provided in the email and enter your new password.  If you do not have an account or password, or do not know the email address registered to your account, please contact our customer service hotline at 888.451.4042.

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

Steps to enable on Chrome.
Steps to enable on Firefox.
Steps to enable on Internet Explorer.
Steps to enable on Safari.

To update email preferences, please click here and submit the email address attached to your account. You will receive an email notification with more instructions.

SUBS:

As a valued subscriber, you’re invited to download our free Broadway at The Paramount calendar directly to your smartphone. Never miss a performance, get reminders when it’s time to renew, and share events with your friends and family.

After you download, choose what shows and dates you are interested in and customize your calendar. Just want to see opening nights? Want to be notified when it’s time to renew your seats? We’ve got you covered.

Click here.

For questions or technical support, please call us at 888.451.4042, Monday – Friday, 9am – 5pm

Groups Pricing

The group minimum usually ranges from 10 to 15 people. Please visit our Groups page here for more information on individual productions and their policies.

Special group rates are available on select performances, price levels, and engagements and generally range from 10% – 20% off per ticket. The size of your group can also affect the discount you receive – larger groups may be eligible for more of a discount.

Tickets may be subjected to a per-ticket Group Sales and Facility fee.  Additional fees may apply for online Group Sales orders or added-value special events.

Many shows do offer a special rate to student and senior groups. Please call your group sales manager at 888.214.6856 or email Groups@BroadwayatTheParamount.com to discuss the various options available to your group.

Early Bird pricing, if available, has a steeper group discount on select performances and price levels. Early Bird payments are typically due prior to the show’s public on-sale date (generally 8 weeks prior to opening night). Should you require more seats after the Early Bird deadline has passed, we may be able to honor the same rate depending on the performance.

Purchasing Group Tickets

To fill out a group tickets request form or purchase from our Express Groups page, if available, click here. You may also contact our Group Sales department at 888.214.6856.

For our traditional group purchasers, when submitting a request form, you can specify a desired section and/or price level for your group. Group requests are filled on a first-come first-served basis from the best available inventory at the time of the order unless otherwise specified. In order to accommodate your request, your group may need to spread throughout the theater in various rows, sections, and/or price levels.

If online Express Groups are available for your desired show, you will have the opportunity to select your exact seat locations as long as you reach the group minimum. Please note that full payment is required when booking an Express Group.

Group clients may reserve tickets in advance and will be invoiced for their seats to allow time to collect funds from group members. Our Group Sales Department can give you more details on the payment options upon reservation. When purchasing an Express Group, if available, full payment is due at time of checkout.

Payment dates on traditional group orders vary depending on the show and performance date.  When you receive your group contract with your reserved seat locations, the payment date(s) will be included. If you would like to make your full payment earlier than the final due date, you are more than welcome. If you have any questions regarding payment dates, please contact your Group Sales Department at 888.214.6856.

Please mail checks payable to:

Broadway at The Paramount
Attn: Group Sales
911 Pine St, Suite 604
Seattle, WA 98101

If you would like to pay in person, we request that you call ahead to schedule an appointment. Please call us at 888.214.6856.

The Group Sales Contract outlines the Group Sales policies and procedures. The signed contract must be sent back to us prior to or along with your payment information before we are able to process your payment. If you have requested multiple shows within a season you will need to sign a contract for each show.

If you’ve submitted a group request and tickets are currently reserved on your account, you may adjust the number of seats as long and you maintain the group minimum. Once the final payment is made you may not subtract tickets, you may only add.

General Group Questions

You do not need to wait until tickets are on public sale. You may submit a group request for most productions as soon our season is announced.

There are no refunds or exchanges on group tickets.

Shows may offer complimentary tickets to large groups. Please contact your Group Sales Department for more details.

We aim to respond to all inquiries within 1-2 business days, but sometimes we experience a heavy volume of requests and it may take a little longer. If you have not received a response within a week, please call 888.214.6856 or email Groups@BroadwayatTheParamount.com to check the status of your order.

Once your final payment has been processed, your tickets will be printed and shipped to the address on your account. Tickets purchased closer to the performance date may need to be held at the box office for will call pick-up. In that case, one individual must pick up all tickets and distribute them to the group. Please notify the Group Sales Department when making your final payment if you have any ticket shipping questions.

If you are filling out an online request form, please highlight the accessible need in the comments section, or contact a Group Sales Representative prior to filling out the form to address the request.

If tickets are lost or misplaced, please notify the Group Sales Department immediately for assistance on reissuing the tickets. We cannot assist with reissuing tickets without exact seat numbers, so please keep track of locations when distributing tickets to group members. Once a ticket is reissued with a new barcode the original ticket will be voided for use to enter the theater.

If you have a promo code, visit the Groups Home page and enter your promo code. On the next screen, select “Find Tickets” for the show you want to see, and then select your desired performance. Enter your promo code in the pop-up box and hit “Go,” then select your seats!

While Broadway Across America has many cities in its network, we are only able to help you with Group Sales in Seattle. However, we’d be happy to put you in touch with our colleagues in other cities so you may book your group tickets. You’ll be sure to get the same great service from our colleagues as you have from us! For a full list of cities in our network, please visit www.BroadwayAcrossAmerica.com.

Website Issues

Step-by-step instructions for managing tickets through your Account Manager can be found here. If you are receiving an error message or having trouble with a Groups purchase or Promo Code, please call us at 888.214.6856 or email Groups@BroadwayatTheParamount.com for assistance.

If you have forgotten your password, go to “Subscriptions” and then “Manage My Tickets.” Click on “Forgot Password?” and enter the email address associated with your account. A temporary password will be emailed to you – click on the link provided in the email and enter your new password.  If you do not have an account or password, or do not know the email address registered to your account, please contact our customer service hotline at 888.451.4042.

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

You should join Automatic Renewal because:

  • You want an EASIER WAY TO KEEP YOUR SEATS by letting our team renew your subscription for you. Never miss a renewal deadline and risk losing your seats.
  • You get to SKIP THE LINE to buy additional tickets and make exchanges for the new season’s shows. (Some restrictions may apply.)
  • We offer a MONEY-BACK GUARANTEE. If you decide you don’t want to renew for any reason, you can receive a full refund as long as you contact us by the Renewal Deadline.

About Automatic Renewal

Automatic renewal is a risk-free, convenient service offered to handle the renewal process on your behalf to ensure you never miss a deadline.

If you change your mind once the season is revealed, contact us by the Renewal Deadline*, and we’ll refund you in full and cancel your seats.

1. There are two ways to join. Either via an invitation emailed to you or as part of your season subscription renewal. If renewing by phone or in person, just be sure to tell the agent you’d like to automatically renew moving forward. Once enrolled, we’ll renew you automatically season after season.
2. Before the season is announced, you will receive an email containing a reminder of the CC on file we will charge, the date we will charge that card, the amount we will charge your card, and if you are using the payment plan – the total amount for your subscription renewal.
3. A few days before the season announcement, we’ll charge your card on the day outlined in the email and according to your designated payment plan (single payment or four installments). If we are able to successfully renew you or should you run into any issues, we will be sure to let you know in the season announcement email we send.
4. If you change your mind once the season is revealed, contact us by the Renewal Deadline, and we will give you a full refund for your subscription and cancel your seats.
5. When it is time to purchase additional tickets and make exchanges for the new season, Automatic Renewal participants will be FIRST IN LINE to buy and make changes to their performance schedule.
6. You will be automatically renewed season after season, and we will always notify you prior to charging your card.
7. If you would like to keep your season seats but opt out of the Automatic Renewal program, simply notify us by calling your Subscriber Hotline at 888.451.4042  to discontinue. We will no longer renew your seats automatically each year. To keep your seats, you will need to renew manually each year online, by phone, by mail or in person before the designated Renewal Deadline.

FAQ

The Broadway at The Paramount 2020-21 season will be announced on February 4, 2020.

Yes! You will receive your same subscription seats to all the shows included in the season package.

All renewed subscribers, including Automatic Renewal participants, will be eligible to participate in the online upgrade process after the Renewal Deadline.

We will communicate with you every step of the way. Before the season is announced, you will receive an email with the total and the exact charge date so there are no surprises.

In order to ensure a seamless process on the announcement day, we will charge your credit card a few days before and get in touch if there are any issues. In seasons where there are Season Options – shows that can be purchased in addition to those included in subscription package(s) – Automatic Renewal participants will have first access to buy tickets because their renewal will be done already at the time of announcement.

No problem! If you change your mind after we announce the shows, there is a 100% money-back guarantee if you contact us before the Renewal Deadline.

The deadline to sign up for the Automatic Renewal program for the 2020-21 season is Friday, January 3.

Don’t worry! You will receive an email after the season has been announced with a link to renew in your Account Manager at Seattle.Broadway.com/MyAccount. You can join the program as part of paying your renewal invoice.

 

 

Yes, you have the choice to pay in a single payment or use our four-installment plan for no additional fee.

If you select the payment plan option, the first charge will be 1-3 days before the season announcement (don’t worry – we will email you in advance with the total). The subsequent payments will be charged on April 14, 2020 and May 19, 2020. We will send you a reminder by email before each subsequent payment plan charge.